5 Digital Innovations to Supercharge the Insurance Customer Journey

If you are obsessed with the customer, believe in customer journey innovation, and are seeking new ideas on how to navigate this process, look no further!

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Over the course of 45-minutes our panel discussed the following key principles, referencing case-study experiences inside their own organizations:

• The quest for simplicity for the customer in the journey’s construction and presentation
• How to create clarity in the insurance product and experience so that the customer is fully aware of the proposition
• The process of gathering relevant and complete customer feedback
• The benefits of personalization and what the customer demands in a modern customer journey experience
• Creating value-add benefits of the customer that create new revenue streams and opportunities for meaningful engagement

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Discover what technologies are a must- and which tech is being factored into customer journeys right now…

We discuss telematics, AI, big data, analytics, new methods in engagement and communication and much more… Tune in, and find out how these technologies are being married to human expertise to maximize the effectiveness of the insurance customer journey.