Contact centre leaders are facing an impossible multi-front battle:
Business leaders are pressing for higher SLA with tightening budgets. Operationally, they are juggling a hybrid work-from-home reality and fighting the “Great Resignation” that impairs advisor tenure and performance.
These are harsh realities. And nearly impossible to address with our current approach.
However, there are several key digital interventions that are proving invaluable for advisor efficiency and satisfaction. AND they drive business results.
In this live web session, lead researchers will share the data and tools of how to move contact centres and advisors forward.