How Digital T&Cs Can Slash AHT, Boost Compliance, and increase NPS
Let’s face it. Call center agents reading out terms and conditions can be a major time drain. It’s also prone to error, misunderstanding, and compliance lapses. Agents are at risk for misreading disclosures, and customers are at risk of misunderstanding them.
But there is a better way.
Digital terms and conditions allow agents to collect instant consent from their customers’ mobile phones and slash call times by 25%.
In this webinar attendees will access key insights on:
How to ensure 100% compliance on T&C disclosures
How to reduce AHT by 25%
The impact on both customer NPS and agent NPS (eNPS)
If you’re unable to attend, register anyway and we’ll make sure the on-demand recording gets to your inbox.
Leor Melamedov
Head Financial Services Researcher
For over five years, Leor has been uncovering and covering the latest trends in technology. She is Lightico's in-house expert on illuminating ideas, best practices, and innovations in call centers and in CX. Prior to joining Lightico, Leor was a writer and researcher at Medallia (NYSE: MDLA), where she worked with Ipsos and Forrester on producing world-class insights on CX in finance, insurance, and other highly regulated industries.
