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As the vaccine continues to roll out, given the advantages of digital banking and the shortcomings of branch banking, there is an elephant in the room that must be addressed: why keep the branch around at all? Is it only a matter of time before the federal regulations that currently make it difficult to close branches loosen up and enable banks to do away with in-person banking once and for all?
The branch isn’t dead—but it needs to evolve to meet new expectations and realities.
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