[On Demand Webinar]
Businesses have a digital completion problem
Join Lightico for new Forrester research
In Forrester’s newest 2021 research, the heavy costs of businesses that rely on legacy technologies and manual processes are revealed. Featured speaker, Forrester’s Rob Koplowitz, details the business impact that enterprises face when trying to manage customer journeys with legacy solutions and manual processes.
In his Digital Process Automation research, Mr. Koplowitz details the power of digitally unified journeys and the importance of those in process optimization efforts. More than ever, it’s clear that seamless, digitally complete journeys have become a business imperative: customers expect interactions -even complex on-boarding scenarios like those found in financial services and insurance- to be fast and transparent.
In this session you will learn:
- The costs of digitally incomplete solutions and manual processes
- How and why others are prioritizing fully digital and automated processes for customer experience
- What methodologies and tools they are using to address this challenge
- How to begin to use digitally complete solutions for a competitive market advantage
